India
harshika0102@gmail.com
+91 7827177797
harshika0102@gmail.com
English,Hindi
India
harshika0102@gmail.com
+91 7827177797
harshika0102@gmail.com
English,Hindi
As a web developer, my primary responsibilities include designing, building, and maintaining responsive websites and web applications. I utilize HTML, CSS, JavaScript, and frameworks like WordPress and PHP to create engaging and user-friendly interfaces. I ensure that all projects are compatible across various devices and browsers, implementing rigorous testing and troubleshooting to maintain seamless functionality. My role also involves optimizing performance by adhering to best practices, which enhances loading speeds and improves user engagement. Additionally, I collaborate with cross-functional teams to gather requirements, provide technical support, and ensure that each project aligns with client goals and expectations. Through continuous learning and adaptation, I stay updated on industry trends and emerging technologies to deliver innovative solutions that elevate the user experience.
Completed a Master's degree focused on advanced computer science concepts, software development, and system design, equipping me with strong analytical and programming skills essential for the tech industry.
I handled inbound calls from UK customers, providing quick resolutions for their Virgin Media service issues. I managed a high volume of queries—about 150 calls daily—addressing concerns related to Virgin Media television setup boxes, product usage, billing issues, and general company information. My ability to mediate conflicts and maintain customer satisfaction earned me recognition on four different occasions. Throughout my role, I became proficient in eight different products, enabling me to offer customers detailed information, recommend complementary products, and provide tailored usage suggestions.
As a Full Stack Web Developer Intern at Microverse, US, I collaborated in a remote, multicultural environment to develop full-stack applications. I gained hands-on experience with front-end technologies like JavaScript and React, as well as back-end development using Ruby on Rails. My role involved utilizing Git workflows for version control and participating in agile methodologies, enhancing my skills in teamwork and problem-solving. This internship provided me with a solid foundation in full-stack development and a deeper understanding of collaborative software engineering in a remote setting.
As a Technical Support Advisor, I gained experience in handling customer inquiries, efficiently resolving complex technical issues, and boosting customer satisfaction. Recognized for strong communication, problem-solving skills, and a customer-centric approach in high-paced settings.
Earned a degree in Commerce, gaining a solid foundation in business principles, financial management, and accounting practices, which enhances my analytical and problem-solving skills in the field of business and finance.